Delivery and Returns

Delivery - Standard Purchases

lovewoodentoys aims to deliver standard purchases within 3-10 working days of receiving your order, subject to satisfactory payment. In the event of an item being delayed we will contact you to advise the expected delivery date. Should an item be out of stock, we will contact you to offer a suitable replacement or refund.

Your purchases will be delivered by Royal Mail or a courier service. Delivery charges apply as follows:

  • Standard delivery: £4.50
  • Purchases over £75.00: Free Delivery

We regret that we currently cannot deliver outside the UK.

Returns - Standard Purchases

Faulty/Damaged Goods

Every effort is made to ensure that goods reach you in perfect condition. In the unfortunate event that an item is damaged or faulty, please notify us as soon as possible to arrange collection and a refund or replacement.

If parcels are visibly damaged in transit you are advised to either refuse delivery or mark the delivery note accordingly.

Please contact us via our Contact Us page before returning any items.

Changed your Mind?

You have the right to return an item to us within 7 days of receipt, providing the packaging is unopened and the goods are unused. We regret that return delivery costs for these items are at your expense.

Please contact us via our Contact Us page before returning any items.